Privacy Policy | Geeky Tech

Q: What is personal data according to the notice?

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information.

Q: What does ‘processing’ mean in relation to personal data?

Acting in any way on personal data is referred to as ‘processing’.

Q: What types of personal data does Geeky Tech collect directly?

Geeky Tech collects personal identifiers (names, title, DOB), contact information (email, phone, addresses), account information (username, password), payment information (card details, bank accounts), communication records, and marketing preferences.

Q: What types of personal data does Geeky Tech collect from third parties?

Geeky Tech collects information that confirms identity, business information (trading name, address, company number, VAT number), confirmed contact information, reviews and feedback about the user's business, and unsolicited complaints from other users.

Q: What types of personal data does Geeky Tech collect from website and service usage?

Geeky Tech collects technical information (IP address, browser type, OS), usage information (frequency of use, pages visited), transaction details (products/services bought, payments made), and user preferences for marketing and communication.

Q: Does Geeky Tech collect special personal data?

No, Geeky Tech does not collect any special personal data, which includes data about race, ethnicity, religion, sexual orientation, health, genetics, or biometrics.

Q: What happens if a user does not provide necessary personal data?

If a user fails to provide personal data that is required by law or contract, Geeky Tech may not be able to perform the contract and may have to stop providing a service, with a notification to the user at the time.

Q: On what legal bases does Geeky Tech process information?

Geeky Tech processes information based on contractual obligation, user consent, legitimate interests, legal obligation, and to protect vital interests.

Q: When is information processed due to a contractual obligation?

Information is processed when a user creates an account, buys a product/service, or agrees to terms, to fulfill contractual obligations such as verifying identity, selling products, providing services, or offering suggestions.

Q: When is information processed with user consent?

Information is processed with consent when a user browses the website or requests more information, particularly for non-essential cookies. Consent can be withdrawn, but processing may continue if another legal basis exists.

Q: For what legitimate interests does Geeky Tech process information?

Legitimate interests include improving services, record-keeping, responding to user communications, preventing fraud, exercising legal rights, managing business risk, and protecting user interests where a duty exists.

Q: When is information processed due to a legal obligation?

Information is processed when required by law, such as providing data to legal authorities upon request with proper authorization like a warrant or court order.

Q: When is information processed to protect vital interests?

Information is processed to protect vital interests when it's necessary to save someone's life, consent cannot be given, and other lawful bases are inappropriate, such as informing organisations about safeguarding concerns for vulnerable individuals.

Q: Is personal data shared or disclosed to third parties?

Geeky Tech states they do not share or disclose to a third party any information collected through their website, except as outlined in specific sections like credit reference sharing for fraud combating or dispute resolution.

Q: How is payment information stored and protected?

Payment information is stored encrypted on servers, not fully retained to prevent unauthorized transactions. Access is restricted to authorized staff, and only the last four digits are shown for reference. It's automatically deleted upon credit card expiration.

Q: How is Direct Debit information handled?

Direct Debit information is passed to the user's bank for processing and not kept by Geeky Tech, only for the duration of the arrangement. They are registered under the direct debit guarantee scheme.

Q: How long is job application information kept?

Information from job applications may be kept for up to three years. If employed, employment-related information is kept for three years after employment ends before deletion.

Q: Does the privacy notice cover third-party advertising practices on the website?

No, the privacy notice does not cover the information practices of third-party advertisers on the website, as Geeky Tech has no control over their technologies or data collection.

Q: Under what circumstances is information shared with credit reference agencies?

Information is shared with credit reference agencies to combat fraud, specifically concerning clients who cancel credit card payments without a valid reason and without giving Geeky Tech an opportunity to refund them.

Q: When might personal data be shared in case of a dispute between users?

In case of a dispute between users, basic personal data, business information, and contact information may be shared with the other user, with consent. Other information may be shared at Geeky Tech's discretion to resolve the dispute.

Q: With whom may Geeky Tech share personal data for services and business purposes?

Geeky Tech may share personal data with service providers (like payment processors, fraud prevention agencies) and business partners (like advertising agencies to promote services).

Q: What information is collected through cookies?

Cookies are used to track website usage, record message visibility, keep users signed in, record survey answers, and log live chat conversations to provide a personalized experience and improve website functionality.

Q: What personal identifiers are collected from browsing activity?

Technical information like geographical location, IP address, device type, and screen resolution are recorded from browsing activity. This is used in aggregate but could potentially identify individuals if combined with other data.

Q: What is remarketing and how is it used?

Remarketing uses tracking technology to monitor visited pages and serve relevant adverts for Geeky Tech's services on other websites. Personal data is not shared with advertisers, but affiliated businesses may learn of user preferences.

Q: What are the user's rights regarding their personal data?

Users have rights concerning the processing and control of their personal data, and the notice directs them to http://www.knowyourprivacyrights.org for detailed information.

Q: Does Geeky Tech market to children or sell products/services to them?

No, Geeky Tech does not sell products or provide services for purchase by children, nor do they market to children. However, they collect data about all users, including children, who visit their website or use their services.

Q: How is data encryption handled during transfers?

Secure Sockets Layer (SSL) certificates are used to encrypt data transferred between Geeky Tech and users, which can be verified by a padlock symbol in the browser's URL bar.

Q: With which third-party communication software might data be shared?

With user consent, Geeky Tech may use third-party software like Zoho Desk, Google Meet, WhatsApp, FaceTime, Skype, or Zoom for communication, which should employ encryption and comply with privacy laws.

Q: Can data be processed outside the UK?

Yes, data obtained within the UK or other countries could be processed outside the UK, with safeguards such as binding corporate rules, data protection clauses in contracts, codes of conduct, or approved certification mechanisms.

Q: How can users control their own information?

Users can request to review, edit, or delete their personal data by contacting team@geekytech.co.uk. Geeky Tech will verify identity before taking action and may charge a fee if providing data incurs costs.

Q: What is the process for handling complaints?

When a complaint is received, information is recorded on the basis of consent to resolve it. Geeky Tech investigates complaints, may remove content if justified or legally required, and may share complaint information if reasonably necessary. Users can also complain to the ICO.

Q: What is the retention period for personal data?

Personal data is kept only as long as required to provide requested services, comply with law (including tax authorities), or support legal claims or defenses.

Q: What laws does the privacy policy comply with?

The privacy policy complies with UK law, specifically the Data Protection Act 2018, incorporating GDPR and PECR.

Q: How often is the privacy policy reviewed and updated?

The privacy notice will be updated from time to time as necessary.

Q: What is the purpose of cookies categorized as 'Necessary'?

Necessary cookies are essential for the website to function properly, ensuring basic functionalities and security features anonymously.

Q: What is the purpose of 'Functional' cookies?

Functional cookies help perform specific tasks like sharing content on social media, collecting feedback, and enabling other third-party features.

Q: What is the purpose of 'Performance' cookies?

Performance cookies are used to analyze key website performance indicators, aiding in the delivery of a better user experience.

Q: What is the purpose of 'Analytics' cookies?

Analytical cookies track how visitors interact with the website, providing data on metrics such as the number of visitors, bounce rate, and traffic source.

Q: What is the purpose of 'Advertisement' cookies?

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns by tracking them across websites and collecting information for customized ads.

Q: What is the purpose of 'Others' cookies?

Other uncategorized cookies are those currently being analyzed and not yet classified into a specific category.